Refund & Cancellation Policy

Overview

Rentdeck is a monthly subscription service. This policy explains how the free trial, billing, cancellation, and refunds work. It forms part of our Terms of Service.

Free trial

New accounts may begin with a free trial for the period stated at sign-up. During the free trial, no payment is required and no payment card is collected. You will only be asked to pay if you choose to continue after the trial.

Billing

After any free trial, the subscription is billed monthly, in arrears, in Sri Lankan Rupees. Each invoice covers the month you have just used — you are never charged in advance for a month you have not yet had.

Cancellation

You may cancel your subscription at any time. Because billing is in arrears, cancellation does not leave a prepaid balance: you will simply receive a final invoice for your last month of use, and you will not be billed after that.

Refunds

Because you are billed only for time you have already used, and never in advance, there is normally nothing to refund. If you believe you have been charged in error, contact us and we will review it and put right any genuine billing error.

Unpaid or disputed invoices

If an invoice is unpaid, we will contact you first. We may limit or, if it remains unpaid, suspend access until the account is brought up to date — but we will not delete your data for non-payment, and you can restore full access at any time by settling what is owed. If you have a question about an invoice, please contact us before disputing it with your bank or payment provider, so that we can resolve it quickly.

Changes

We may update this policy from time to time. When we do, we will change the effective date at the top of this page.

Contact

For any question about billing, cancellation, or refunds, contact us at hello@rentdeck.lk or on WhatsApp at +94 71 367 3679.